My device is not using the correct ring tone or Home screen background
If you are using a ring tone or Home screen background picture that you encrypted on the media card using your BlackBerry® device password
and you reset your device, unlock your device.
Related topics
Some features are not available on my device
The availability of certain features on your BlackBerry® device might be affected based on various items such as your device model and wireless
service plan.
If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from
using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or administrator, or visit
www.blackberry.com/go/devices
.
User Guide
Media troubleshooting
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