Problem
Action
The printer scans very slowly.
Graphics are scanned more slowly than text when
using the Scan to E-mail or Scan to Network feature.
Communication speed becomes slow in scan mode
because of the large amount of memory required to
analyze and reproduce the scanned image.
Scanning images at a high resolution takes more time
than scanning at a low resolution.
Document misfeeds or
Ensure that the document’s paper type meets the
multiple feeds occur in the specifications for the printer. See "Supported Paper
Automatic Document Feeder Types" on page 198 for more information.
(ADF).
Check whether the document is properly loaded in the
ADF.
Ensure that the document guides are adjusted
properly.
Ensure that the number of document sheets do not
exceed the maximum capacity of the ADF.
Ensure that the document is not curled.
Fan the document well before loading it in the ADF.
Vertical stripes appear on the Clean the ADF glass.
output when scanned using See "Cleaning the Scanner" on page 454.
the ADF.
A smear appears at the same Clean the document glass.
location on the output when See "Cleaning the Scanner" on page 454.
scanned using the document
glass.
Images are skewed.
Ensure that the document is loaded straight in the
ADF or on the document glass.
Diagonal lines appear jagged If the document uses thick media, try scanning it from
when scanned using the
the document glass.
ADF.
Troubleshooting
497