![background image](/i/dell/158125/dell-928/h/dell-928-062.png)
Troubleshooting
Follow these guidelines to solve problems related to your printer:
If your printer is not working, ensure that it is properly connected to the power supply and, if used in connection with a
computer, that this connection also is correctly made.
If an error message appears on the display of the operator panel, remember to make a note of it.
Installation Problems
Computer-related errors
C
HECK
THAT
THE
PRINTER
IS
COMPATIBLE
WITH
THE
COMPUTER
.
The Dell™ Photo All-In-One Printer 928 printer supports Microsoft® Windows® 2000, Windows XP and Windows Vista™.
E
NSURE
THAT
BOTH
THE
PRINTER
AND
COMPUTER
ARE
SWITCHED
ON
.
C
HECK
THE
USB
CABLE
.
· Ensure that the USB cable plug is inserted firmly into the printer and computer sockets.
· Switch off the computer, reconnect the USB cable as illustrated in the
Setting Up Your Printer
diagram, then restart the
computer.
I
F
THE
SOFTWARE
INSTALLATION
SCREEN
IS
NOT
DISPLAYED
AUTOMATICALLY
,
START
SOFTWARE
INSTALLATION
MANUALLY
.
1 Insert the Drivers and Utilities CD.
2 On Windows XP, click
Startg
Computer Resources
.
On Windows 2000, double click
Computer Resources
on the desktop
On Windows Vista, click
Startg
Computer Resources
.
3 Double click the icon for the CD drive, and double click the file
setup.exe
.
4 When you see the software installation screen for the printer, click
Install
or
Install Now
.
5 To complete the installation, follow the instructions on the screen.
E
NSURE
THAT
PRINTER
SOFTWARE
IS
INSTALLED
.
1 Click on
Startg
Programs
or
All Programsg
Dell Printersg
Dell
Photo
AIO
928
. If the Dell Photo AIO 928 printer is not
displayed in the list of programs, the printer software is not installed.
2 Install the printer software.
For more information, see chapter "
Removing, Repairing, and Reinstalling the Software
".
R
ESOLVING
COMMUNICATIONS
PROBLEMS
BETWEEN
PRINTER
AND
COMPUTER
.
1 Remove the USB cable plug from the printer and the computer, and reconnect both again.
2 Switch off the printer.
3 Disconnect the printer power supply cable from the electrical outlet.
4 Reconnect the power supply cable to the electrical outlet and switch on the printer again.
5 Restart the computer.