USB/Media issues
Issue
Possible
Cause(s)
Possible Solution(s)
SYNC doesn’t
recognize music
that is on my
device.
•
Your music files
may not contain
the proper artist,
song title, album
or genre
information.
The file may be
corrupted.
The song may
have copyright
protection which
does not allow it
to play.
•
Ensure that all song details
are populated.
•
Some devices require you to
change the USB settings from
mass storage to MTP class.
Troubleshooting
72
See
End User License Agreement
at the end of this book
2011 SYNC/MGM
(mgm)
Supplement, 2nd Printing
USA
(fus)
