Troubleshooting
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Inside the machine
Click this link to open an animation about clearing a jam.
The fuser area is hot. Take care when removing paper from the machine.
1.
Open the front door and pull the toner cartridge out, lightly pushing it down.
2.
Remove the jammed paper by gently pulling it straight out.
3.
Replace the toner cartridge and close the front door. Printing automatically resumes.
In exit area
Click this link to open an animation about clearing a jam.
1.
Open and close the front door. The jammed paper is automatically ejected from the machine.
If you do not see the jammed paper, go to next step.
