Troubleshooting

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Understanding display messages

Messages appear on the control panel display to indicate the machine’s status or errors. Refer to the tables below to 
understand the messages’ and their meaning, and correct the problem, if necessary.

Checking display messages

•

If a message is not in the table, restart the machine and try the desired job again. If the problem persists, call for 
service.

•

When you call for service, provide the service representative with the contents of display message.

•

Some messages may not appear in the display depending on options or models.

MESSAGE

MEANING

SUGGESTED SOLUTIONS

Cancel ?
1: Yes 2: No

Your machine’s memory has become full 
while documents were being loaded into 
memory. 

To cancel the fax job, press the No 

1

 button 

Yes

. If you want to send the pages already 

stored, press the No 

2

 button 

No

. You 

should send the remaining pages later when 
the memory is available.

[Comm. Error]

The machine has a communication problem.

Ask the sender to try again.

Document Jam

The loaded document has jammed in the 
document feeder.

Clear the document jam (See "Clearing 
original document jams" on page 54).

[Door Open]

The front or rear cover is not securely 
latched.

Close the cover until it locks into place.

Group Not Available

You have tried to select a group location 
number where only a single location number 
can be used, such as when adding locations 
for a broadcasting operation.

Just use a one-touch or speed dial number 
or dial a number manually using the number 
keypad

[Incompatible]

The remote machine does not have the 
requested feature, such as a delayed 
transmission.
It also occurs if the remote machine does 
not have enough memory space to complete 
the operation you are attempting.

Reconfirm the remote machine’s features

Install Toner

The toner cartridge is installed improperly, or 
not installed.

Reinstall the toner cartridge two or three 
times to confirm it is seated properly. If the 
problem persists, the toner cartridge is not 
being detected. Contact the service 
representatives.

Line Busy

The remote person did not answer or the 
line is already engaged.

Try again after a few minutes.

[Line Error]

Your machine cannot connect with the 
remote machine or has lost contact because 
of a problem with the phone line.

Try again. If the problem persists, wait an 
hour or so for the line to clear and try again.
Or, turn the ECM on (See "Advanced fax 
setting options" on page 43).

Load Document

You have attempted to set up a copy or fax 
operation with no document loaded.

Load a document and try again.

Memory Full

The memory is full.

Delete unnecessary documents, retransmit 
after more memory becomes available or 
split the transmission into more than one 
operation.

[No Answer]

The remote fax machine has not answered 
after several redial attempts.

Try again. Make sure that the remote 
machine is operational.

NO. Not Assigned

The one-touch or speed dial location you 
tried to use has no number assigned to it

Dial the number manually using the number 
keypad or assign the number. For storing a 
number (See "Setting up address book" on 
page 39).

[No Paper]
Add Paper

The paper tray has run out of paper.

Load paper in the paper tray (See "Loading 
paper in the tray" on page 29).

Not Compatible
Toner cartridge

The toner cartridge is not suitable for your 
machine.

Install the corresponding toner cartridge with 
a Samsung-genuine cartridge (See 
"Replacing the toner cartridge" on page 68).