53
GB
Troubleshooting
Symptom
You cannot
insert the ink
ribbon
smoothly.
The ink ribbon
cannot be
removed.
The print paper
jams.
Printing stops
midway.
Check
• Is an error message
displayed ?
• The access indicator
flashes in orange.
• Is an error message
displayed?
• Any indicators light or
flash.
Others
Cause/Solutions
c
If the ink ribbon does not click into
place, remove it and then re-insert it.
Only when the ink ribbon is too slack
to be loaded, wind the ink ribbon in
the direction of the arrow to remove
the slack. (
.
Read This First)
c
Turn off the
1
(on/standby) switch
and then turn it on. After the motor
sound stops, try to remove the ink
ribbon. If this does not solve the
problem, contact Sony service facilities
or your Sony dealer.
c
Paper is jammed. See “If paper jams”
(
.
page 61) and remove jammed
paper from the printer. If jammed
paper cannot be removed, contact the
Sony service facilities.
c
The data size of an image is large and
it takes longer to process it for
printing. As soon as the data
processing finishes, the printer starts
printing.
c
Paper is jammed. See “If paper jams”
(
.
page 61) and remove jammed
paper from the printer. If jammed
paper cannot be removed, contact the
Sony service facilities.
c
If no indicator is lit, the thermal head
may be overheated. Leave the printer
until the head cools down and the
printer resumes printing.
