BenQ DC 5530  User’s Manual

Troubleshooting

54

Eng

lish

10

T

ROUBLESHOOTING

Symptoms

Causes

Solutions

The power won’t turn 
on.

•  The battery is out of power.
•  The AC power adapter is not con-

nected or is damaged.

•  The USB cable is not properly con-

nected to the camera or PC.

•  Use the AC power adapter to charge 

the battery.

•  Make sure the AC power is con-

nected and it's not damaged.

•  First turn on the PC, then connect 

the camera and PC with the USB 
cable.

The power turns off 
during use.

•  The battery is out of power.
•  Power Saving mode is enabled.
•  The battery/SD card cover is opened 

when in use.

•  The adapter has not been connected 

properly.

•  Use the AC power adapter to charge 

the battery.

•  Switch on the power.
•  Do not open the battery/SD card 

cover when the camera is in use.

•  Connect the adapter correctly.

The battery power is 
being used up too 
quickly.

•  The external temperature is too 

cold.

•  The battery is not used for a long 

time.

•  Keep the camera away from extreme 

temperatures.

•  Recharge the battery with the AC 

power adapter or USB cable.

The camera does not 
take pictures when the 
shutter button is 
pressed.

•  The camera is not in Snapshot 

Mode.

•  The battery is weak.
•  The power has not been switched 

on.

•  Set the Mode switch to Snapshot 

mode.

•  Replace the battery.
•  Switch on the power.

The close-up image is 
blurred.

•  Select the correct focus range.

•  If the subject is within 30 to 100 cm 

(12 to 40 inches), select Macro 
mode.

The flash does not fire.

• The camera flash is turned off. 
• The light source is sufficient.
• The flash is not fully charged.

•  Set the flash mode to Auto Flash, 

Forced Flash, or Red-Eye Reduction 
mode.

•  Wait for the flash to fully charge.

There is something 
wrong with the color 
of the captured image.

•  White balance is not set properly.

•  Set the white balance to Auto mode 

or other suitable mode. 

The picture is too 
bright or too dark.

•  There is excessive or inadequate 

exposure.

•  Reset EV bias value.

The LCD screen is not 
clear.

•  The LCD screen plastic cover is 

dirty.

•  The LCD screen has hot spots.

•  Clean the LCD screen with a soft 

cloth.

•  Hot spots are normal and do not 

affect the camera’s functionality.

The camera cannot 
download images to 
the PC.

•  The cable is not connected properly.
•  The camera is off.
•  OS is not Windows 98SE 

/2000/ME/XP or the PC is not 
equipped with a USB port.

•  USB driver is not installed (Win-

dows 98SE only).

•  Check the cable connection.
•  Turn on the power.
•  Install Windows 98SE/2000/ME/XP 

and USB port.

•  Install the USB Driver (Windows 

98SE only).