Appendix

67

Total Satisfaction Return Policy (Canada Only)

If you are an end-user customer who bought new products directly from Dell, you may return them to Dell up to 30 days 
after you receive them for a refund or credit of the product purchase price. If you are an end-user customer who bought 
reconditioned or refurbished products from Dell, you may return them to Dell within 14 days after the date on the 
packing slip or invoice for a refund or credit of the product purchase price. In either case, the refund or credit will not 
include any shipping and handling charges shown on your packing slip or invoice and will be subject to a fifteen percent 
(15%) restocking fee, unless otherwise prohibited by law. If you are an organization that bought the products under a 
written agreement with Dell, the agreement may contain different terms for the return of products than specified by this 
policy. 
To return products, you must call Dell Customer Service at 1-800-847-4096 to receive a Credit Return Authorization 
Number. To expedite the process of your refund or credit, Dell expects you to return the products to Dell in their 
original packaging within 5 days of the date that Dell issues the Credit Return Authorization Number. You must also 
prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment. You may return 
software for a refund or credit only if the sealed package containing the diskette(s) or CD(s) is unopened. Returned 
products must be in as-new condition, and all of the manuals, diskette(s), CD(s), power cables, and other items 
included with a product must be returned with it. For customers who want to return, for refund or credit only, either 
application or operating system software that has been installed by Dell, the whole system must be returned, along with 
any media and documentation that may have been included in the original shipment. 
The “Total Satisfaction” Return Policy does not apply to Dell | EMC storage products. It also does not apply to 
products purchased through Dell's Software and Peripherals division. For those products, please instead refer to Dell's 
Software and Peripheral's then-current return policy (see the following section, “Dell Software and Peripherals [Canada 
Only]”). 

Dell Software and Peripherals (Canada Only)

Third-Party Software and Peripherals Products

Similar to other resellers of software and peripherals, Dell does not warrant third-party products. Third-party software 
and peripheral products are covered by the warranties provided by the original manufacturer or publisher only. Third-
party manufacturer warranties vary from product to product. Consult your product documentation for specific warranty 
information. More information may also be available from the manufacturer or publisher.
While Dell offers a wide selection of software and peripheral products, we do not specifically test or guarantee that all of 
the products we offer work with any or all of the various models of Dell computers, nor do we test or guarantee all of the 
products we sell on the hundreds of different brands of computers available today. If you have questions about 
compatibility, we recommend and encourage you to contact the third-party software and peripheral product 
manufacturer or publisher directly.

Dell-Branded Peripheral Products

Dell does provide a limited warranty for new Dell-branded peripheral products (products for which Dell is listed as the 
manufacturer) such as monitors, batteries, memory, docking stations, and projectors. To determine which limited 
warranty applies to the product you purchased, see the Dell packing slip or invoice and/or the product documentation 
that accompanied your product. Descriptions of Dell's limited warranties are described in preceding sections.