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Fax Problems
Condition
Suggested solutions
Receiving fax calls are
not being answered by
the printer
•
Receive Mode
set to
Tel
mode. (manual receive mode)
• The rings-to-answer setting might not be set correctly. (Under
Ans/Fax
mode, set the
Ring to Answer
to a digit greater than
the
Ring to Answer
setting for the TAD.)
• The DPRD feature might be turned on, but you do not have the
service, or you do have the service and the feature is not set
correctly.
• The fax line cord might not be correctly connected, or the fax
line cord is faulty.
• The printer might not be able to detect Receiving fax tones
because the answering machine is playing a voice message.
• A voice-messaging service might be interfering with the printer
as it attempts to answer calls.
• Fax Line might have signal integration issues. Please carry out
Fax Line Test
from Op-panel to confirm line status. See
"Testing Fax line connection".
• The printer is monitoring line condition while it is receiving or
sending a fax job. If an error occurs during the transmission
and the
ECM Mode
setting is
On
, the printer may request that
the portion of the fax job to be resent. You should turn off
ECM
Mode
only if you are having trouble sending or receiving a fax
job, and you are willing to accept the errors in the transmission
job. Turning off the setting might be useful when you are trying
to send a fax long distant or receive from long distant
(example: other countries etc.)
• The printer might be out of paper and the memory is full.
The printer cannot
receive faxes from an
extension telephone.
• The fax cable might not be securely connected.
• The printer dialing mode might be incorrectly set, or the
extension phone might be incorrectly set.
Faxes are not received
automatically.
• The
Fax
mode should be selected.
• Make sure that there is paper in the paper tray.
• Check to see if the display shows
Memory Full
.
The Receiving fax has
blank spaces or is
received in
poor-quality.
• A noisy phone line can cause line errors.
• Check your printer by making a copy.
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