Toner smears or print comes off/Stain on back side
Action
Yes
No
1
The print media surface may be uneven. Try changing the
Paper Type
setting in the printer driver. For example, change the plain paper to
thick.
The task is complete.
Go to action 2.
a
On the
General
tab in
Printing Preferences
of the printer driver,
change the
Paper Type
setting.
Is the problem recovered?
2
Verify that the correct print media is being used. See "Supported Paper
Types" on page 149. If not, use the print media recommended for the
printer.
The task is complete.
Go to action 3.
Is the problem recovered?
3
Adjust the fusing unit temperature.
a
Launch the
Tool Box
, click
Adjust Fusing Unit
on the
Printer
Maintenance
tab.
The task is complete.
Contact Dell.
b
Adjust the fixing temperature by turning up the value for your
printing media.
c
Click
Apply New Settings
.
d
Click close box to exit
Tool Box
.
Is the problem recovered?
Troubleshooting
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