Tr o u b l e s h o o t i n g

2 5

5

Close the front cover.

If the error message displays again, replace the black cartridge with a new black 
cartridge.

If the error message does not display, repeat steps 1–3 and then go to step 6.

6

Reinstall the color cartridge and remove the black ink cartridge.

7

Close the front cover.

If the error message displays again, replace the color cartridge with a new color 
cartridge. 

If there is no error message (indicated by flashing lights), repeat steps 1–3 and then 
reinstall both ink cartridges.

8

Close the front cover.

If you get the error message again, while both cartridges are installed, replace both of 
the cartridges.

Other error messages

1

Press Power to turn the printer off.

2

Wait a few seconds, and then turn the printer back on.

3

Send your document to print.

Removing and reinstalling the printer software

If the printer is not functioning properly or if a communications error message appears 
when you try to use your printer, you may need to uninstall and then reinstall the printer 
software.

1

From your desktop, click Start 

→

Programs 

→

Dell Printers 

→

Dell Inkjet Printer 

J740 

→

Uninstall Dell J740.

2

Follow the instructions on your computer screen to uninstall the printer software.

3

Restart your computer before reinstalling the printer software.

4

Insert the Dell Personal Inkjet Printer J740 

Drivers and Utilities

 CD.