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Troubleshooting

Battery problem

Problems

Possible causes

Possible solutions

Battery does not charge

• Unplug the supplied 

Dell AC power adapter 

from the wall and 

verify that the outlet is 

functioning.

• Check all cable 

connections and plug 

back into the wall, 

then back into the 

tablet.

• Check the AC adapter 

LED light to ensure if 

the AC adapter is 

working.

• Check all connectors 

to ensure proper 

connectivity.

If the AC adapter works and 

the battery does not charge, 

try to:

• Remove and re-insert 

the battery to ensure 

the battery fits to its 

connectors properly.

• Replace with another 

battery, if available.

The tablet's temperature is below 0 °C 
or higher than 40 °C.

Charge the battery in an 
ambient temperature 
between 0 °C to40 °C.

The battery or power adapter is 
damaged.

Contact a Dell authorized 
reseller to replace the battery 
or power adapter.

Battery drains quickly even 
when the tablet is in Standby 
mode

If the tablet is not in the range of a 
network it can connect to, the tablet 
continues to send out signals to locate 
a base station and drains the battery.

• Temporarily turn off 

the tablet.

• Move the tablet in 

range of a network it 

can connect to, or 

temporarily turn off 

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