the wireless 

connection on your 

tablet.

• Use your tablet in 

airplane mode.

System problem

Problems

Possible causes

Possible solutions

Tablet does not turn on

The battery is completely 
discharged.

1. Charge the tablet for at 

least 4 hours.

2. Press and hold the 

Power 

button for 4 seconds.

Tablet does not turn off

Press and hold the 

Power

 button 

for 11 seconds to perform a hard 
shut down.

Tablet locks up

Remove the power supply and 
plug/unplug the battery.

Tablet is not responding or 
behaving unexpectedly

• Driver failure
• Operating system failure
• Virus/Malware

1. Reboot the tablet. .

2. Refresh the tablet.
3. Contact Dell’s support 

service. Go to 

Dell support 

or 

dell.com/ContactDell

Software or feature is not 
working as expected

Restart your tablet. Software 
updates may have been 
downloaded in the background. 
Swipe from the right edge of the 
display to access Charms and 
touch 

Settings

→

 Power

→ 

Restart

 to restart the tablet.

Docking station not working as 
expected

Un-dock / Re-dock your tablet. 
If the issue still continues, power 
cycle your tablet on the dock.

Touchscreen problem

Problems

Possible causes

Possible solutions

Touchscreen responds slowly or 
improperly

Protective cover prevents the 
tablet from recognizing your 
inputs.

• Gently wipe the display 

with a clean dry cloth.

• Remove any protective 

covers from the 

touchscreen.

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