Troubleshooting 

Battery Problems 

Problems 

Possible causes 

Possible solution 

Battery does not charge 

• 

Your computer is not 
properly plugged into 
a power source. 

• 

You are using an 
incorrect power 
adapter/cable. 

• 

The power outlet is 
not be working. 

• 

The power adapter/ 
cable is too loosely 
connected. 

1 

Use the supplied 

power adapter and 
power cable. 

2 

Unplug the power 
adapter from the wall 
and verify that the 
outlet is functioning. 

3 

Check all cable 

connections and plug 
back into the wall, 
then back into the 
computer. 

4 

Check all connectors 
to ensure proper 
connectivity. 

5 

Verify that the power 

adapter’s white LED is 
on. If it is not, unplug 
and re-plug the power 
adapter and/or try 
another outlet that is 
known to work. If the 
LED still does not turn 
on, try replacing the 
power adapter 

The computer 
temperature is lower 
than 0 °C or higher than 
35 °C. 

Charge the battery in an 
ambient temperature 
between 0 °C and 35 °C. 

The battery or power 

Contact technical 

adapter is damaged. 

support or the 
manufacturer to replace 
the damaged parts. 

Troubleshooting      

│

39