Computer is not 
responding or behaving 
unexpectedly 

Your computer could 
be in a hung or locked 
state. 

1 

Reboot the computer. 

See 

Turning Off 

Your Computer

 and 

Turning On Your 
Computer

. 

2 

Refresh your 
computer. See 

Refreshing your 
computer. 

3 

Reset your computer. 

See 

Resetting your 

computer

. 

4 

Contact Dell’s support 
service. Go to 

dell. 

com/support

 or 

dell.com/ContactDell

. 

Software or feature is 

The application or 

Software updates may 

not working as expected  feature could be in a 

hung state. 

have been downloaded 
in the background. 
Restart your computer. 
Swipe from the right 
edge of the display to 
access Charms and 
touch 

Settings 

→

Power 

→

Restart

 to 

restart the computer. 

Touchscreen problem 

Problems 

Possible causes 

Possible solution 

Touchscreen responds 
slowly or improperly 

Your computer display 
may be dirty, or you may 
need to adjust display 
settings 

• 

Turn off your 
computer screen 
to avoid accidental 
touches, then gently 
wipe the display with 
a clean dry cloth. 

• 

Adjust display settings 
in Windows Desktop, 

Control Panel

→

Appearance and 
Personalization

→

Display

. 

Troubleshooting      

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