System problem 

Problems 

Possible causes 

Possible solution 

Computer does not turn 
on 

The battery is 
completely discharged. 

Connect your computer 
to a power source using 
the power adapter. 

Your computer could be 
in an unresponsive or 
locked state. 

Press and hold the 
power button for 11 
seconds to perform a 
hard shut down, then 
press the power button 
to turn the computer 
back on. 

Your computer may be 

Computers shipped 

in shipping mode. 

from the factory will be 
set in shipping mode. 
To get out of this mode, 
the user needs to plug in 
the power adapter and 
press the power button 
to turn on the computer. 
After the initial power 
up, the computer 
behaves as normal.  This 
is to avoid the computer 
from being accidentally 
turned on during 
shipping and draining 
the battery. 

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Troubleshooting