Troubleshooting
_ 64
Page skew
•
Ensure that the paper is loaded properly.
•
Check the paper type and quality (See "Print media specifications" on page 71).
•
Ensure that the guides are not too tight or too loose against the paper stack.
Curl or wave
•
Ensure that the paper is loaded properly.
•
Check the paper type and quality. Both high temperature and humidity can cause paper
curl (See "Print media specifications" on page 71).
•
Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray.
Wrinkles or creases
•
Ensure that the paper is loaded properly.
•
Check the paper type and quality (See "Print media specifications" on page 71).
•
Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray.
Back of printouts are
dirty
Check for leaking toner. Clean the inside of the machine (See "Cleaning the inside" on
page 48).
Solid Color or Black
pages
•
The toner cartridge may not be installed properly. Remove the cartridge and reinsert it.
•
The toner cartridge may be defective. Remove the toner cartridge and install a new one
(See "Replacing the toner cartridge" on page 68).
•
The machine may require repair. Contact a service representative.
CONDITION
SUGGESTED SOLUTIONS
A a B b C
A a B b C
A a B b C
A a B b C
A a B b C c
A
