Troubleshooting  | 59

Roller misfeed

1. Open the scanner lid.
2. Seize the misfeed paper, and remove the paper from the feed area by 

carefully pulling it to the right using both hands.

3. Close the scanner lid. Then load the removed pages back into the ADF.

CLEARING PAPER JAMS

When a paper jam occurs, the warning message appears on the display 
screen. Refer to the table below to locate and clear the paper jam.

In the tray 1

1. Open and close the front cover. The jammed paper is automatically 

ejected from the printer.
If the paper does not exit, go to the next step.

2. Pull the tray 1 out of the printer.

3. Remove the jammed paper by gently pulling it straight out.

If the paper does not move when you pull, or if you do not see the paper 
in this area, check the paper exit area. See "In the paper exit area" on 
page 60.

4. Insert the tray 1 into the printer until it snaps into place. Printing 

automatically resumes.

In the fuser unit area

If paper is jammed in the fuser unit area, perform the following steps to 
release the jammed paper.

1. Open the scan unit.

MESSAGE

LOCATION OF JAM

GO TO

Paper Jam 0
Open/Close Door

In the paper feed area 
and inside the printer

See  "In the tray 1" on 
page 59, "In the fuser 
unit area" on page 59.

Paper Jam 1
Check Inside

Inside the printer

See  "In the tray 1" on 
page 59, "In the fuser 
unit area" on page 59.

Paper Jam 2
Check Inside

Inside the printer and in 
the fuser area

See  "In the tray 1" on 
page 59, "In the fuser 
unit area" on page 59.

Some messages may not appear in the display depending on options 
or models. 

To avoid tearing the paper, pull the jammed paper out gently and 
slowly. Follow the instructions in the following sections to clear the 
jam.