Troubleshooting

33

Printing Problems

P

HOTO

PAPER

DOES

NOT

FEED

NOTE: 

Use only Dell photo paper from a Dell Photo Print Pack for your printer. Do not use inkjet paper 

or any other paper.

The paper tray may be empty. Load photo paper (page 15)  and  re-install  the  paper tray. Check the photo 

paper:

1

Remove the paper tray (page 15).

2

Inspect the paper supply: make sure photo paper is not damaged in any way, or removable tabs have not 

been detached. Replace with new photo paper if necessary.

3

Carefully “fan” the photo paper to keep the sheets from sticking together.

4

Reload the paper tray 

using no more than 20 sheets

.

5

Re-install the paper tray, then press   to resume printing.

Clean the paper feed roller (page 30).

M

ULTIPLE

SHEETS

OF

PHOTO

PAPER

ARE

PULLED

THROUGH

PRINTER

—

Remove the paper tray (page 15).

1

Remove the paper supply from the paper tray. 

2

Carefully “fan” the photo paper to keep the sheets from sticking together.

3

Reload the paper tray using 

no more than 20 sheets

.

4

Re-install the paper tray, then press 

Print

 to resume printing.

P

RINTER

IS

JAMMED

NOTE: 

Use only Dell photo paper from a Dell Photo Print Pack for your printer. Do not use inkjet paper 

or any other photo paper.

• If the Error indicator light is lit:

1

Remove the paper tray (page 15).

2

Disconnect the AC power adapter, wait 5 seconds, then plug it back in.
If the paper does not automatically eject, carefully remove the paper manually.

NOTE: 

Always check the paper slot on the back of the printer for jammed paper:

3

Remove the paper supply from the paper tray. Carefully “fan” the paper to keep the sheets from sticking 

together.

4

Reload the paper tray using 

no more than 20 sheets

.

5

Re-install the paper tray, then press   to resume printing.

• If the Error light is still lit, check the photo cartridge:

NOTE: 

The photo cartridge may lock in place if there is a paper error. Do not attempt to remove the 

photo cartridge without first clearing the paper jam.

Remove the photo cartridge, remove any slack from the ribbon, then re-install the photo cartridge 

(page 14). Press 

Print

 to resume printing.