Tr o u b l e s h o o t i n g
7 9
Hardware Error: 0402
The printer has a paper jam in the ADF. See "Document Misfeeds or Jams" on page 77 to
clear the jam.
Hardware Error: 401
The printer scanner is stalled.
1
Press Power to turn your printer off.
2
Unplug your printer.
3
Make sure the scanner is unlocked.
4
Plug in your printer.
5
Press Power to turn your printer on.
Cartridge Error: 50C
Your ink cartridge has a short.
1
Press Power to turn your printer off.
2
Unplug your printer.
3
Plug in your printer.
4
Turn your printer on.
5
Uninstall and reinstall the cartridges.
NOTE:
If this does not resolve the problem, see "More Troubleshooting Options" on page 82 or
replace your cartridges.
Hardware Error: 502
The printer is stalled.
1
Press Power to turn your printer off.
2
Unplug your printer.
3
Check for paper jams.
4
Plug in your printer.
5
Press Power to turn your printer on.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
