Printing problems
Condition
Possible cause
Suggested solutions
Pages print, but they are
blank.
The toner cartridge is defective or out of toner.
Redistribute the toner, if necessary.
If necessary, replace the toner cartridge.
The file may have blank pages.
Check the file to ensure that it does not contain blank pages.
Some parts, such as the controller or the board,
may be defective.
Contact a service representative.
The machine does not
print PDF files correctly.
Some parts of graphics,
text, or illustrations are
missing.
Incompatibility between the PDF file and the
Acrobat products.
Printing the PDF file as an image may enable the file to print. Turn on
Print As Image
from the Acrobat printing options.
It will take longer to print when you print a PDF file as an image.
The print quality of
photos is not good.
Images are not clear.
The resolution of the photo is very low.
Reduce the photo size. If you increase the photo size in the software application, the
resolution will be reduced.
Before printing, the
machine emits vapor near
the output tray.
Using damp paper can cause vapor during
printing.
This is not a problem. Just keep printing.
The machine does not
print special-sized paper,
such as billing paper.
Paper size and paper size setting do not match.
Set the correct paper size in the
Custom
in
Paper
tab in
Printing Preferences
.
The printed billing paper
is curled.
The paper type setting does not match.
Change the printer option and try again. Go to
Printing Preferences
, click
Paper
tab,
and set type to
Thick
.
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