Tr o u b l e s h o o t i n g

2 1

•

You select the correct paper type and size in Print Properties or Preferences.

Envelopes do not feed properly

If regular paper feeds without problems, make sure:

•

You load the envelopes correctly. For help, see page 8.

•

You use an envelope size supported by the printer and select that size before you 
start your print job.

•

You have the correct paper type and size selected in Print Properties.

Document does not print

•

Make sure the cartridges are properly installed.

•

Use an undamaged USB cable.

•

Check your printer status to make sure your document is not being held or paused. 
To check printer status:

a

For Windows 2000, click Start 

→

Settings 

→

Printers.

For Windows XP, click Start 

→

Control Panel 

→

Printers and Other Hardware 

→

Printers and Faxes.

b

Double-click the Dell J740 icon, and then click Printer.

c

Make sure no check mark appears next to Pause Printing.

•

Print a test page:

a

Click Start 

→

Programs 

→

Dell Printers 

→

Dell Inkjet Printer J740 

→

Dell 

Printer Solution Center.

b

Click the Maintenance tab.

c

Click Print a test page.

 NOTE: 

Photos or documents containing graphics may take longer to print than regular text.

Printer is not communicating with computer

•

Disconnect and then reconnect both ends of the USB cable.

•

Unplug the power supply from the electrical outlet. Reconnect the power supply 
(refer to your setup documentation). Turn the power on.

•

Restart your computer. If problems persist, see "Removing and reinstalling the 
printer software" on page 25.