Troubleshooting

Solving printing problems

Solving basic printer problems

Solving print quality problems

Clearing jams

Calling for service

Solving printing problems

Use the following tables to find solutions for printing problems you encounter. If you cannot fix the problem,
contact Dell at support.dell.com. You may have a printer part that requires cleaning or replacement by a
service technician.

Problem

What to do

The media skews or buckles.

Do not overfill tray 1 or the optional 250-sheet tray (see
media capacities in the

 Media types and sizes 

table).

Make sure the paper guides are flush against the edges of
the media.

The paper sticks together/printer feeds
multiple sheets of paper.

Remove the paper from tray 1 or the optional 250-sheet
tray and fan the paper.
Do not overfill tray 1 or the optional 250-sheet tray (see
media capacities in the

 Media types and sizes 

table).

The paper fails to feed from tray 1.

Remove the paper from tray 1 and fan the paper.
Make sure tray 1 is selected from the printer driver.
Do not overfill the tray.

The paper fails to feed from the
optional 250-sheet tray.

Make sure the optional 250-sheet tray is selected from the
printer driver.
Make sure the tray is pushed all the way in.
Make sure the metal plate is pressed down before inserting
the tray into the printer.