Network problem 

Problems 

Possible causes 

Possible solution 

No wireless connection  Your computer is not 

able to properly access 
a wireless signal. 

1 

Check if the wireless 

radio is on. See 

Enabling/Disabling 
Wi-Fi

. 

2 

Move closer to the 
wireless access point. 

3 

Reset the wireless 

router if using a 
private network. 

4 

Open the browser 
to view the landing 
page if using a public 
network, and follow 
the instructions given 
by the public network. 

5 

Try another wireless 

connection. 

Slow Internet 

The signal strength is 

1 

Move your computer 

connections 

not strong enough. 

to a different location 
for better signal 
reception. 

2 

Contact your Internet 
Service Provider. 

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Troubleshooting