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Troubleshooting

This section provides useful information to help you to 
resolve any difficulty you might have with your LG IP 
device. Fault symptoms, possible causes and remedial 
actions are provided here.

IP Setting problems

•  ARP/Ping:  Disconnect and reconnect the power to the 

network camera. The device should get the IP within 2 
minutes. 

•  Ping your camera: Open the command prompt on your 

computer, type ping with the IP address of the network 
device. The reply obtained by this command provides 
explanation for the cause of the problem.
1.   bytes = 32 time = 2 ms indicates that the IP 

address is already used and cannot reuse the 
same. A new IP address needs to be obtained.

2.  Destination host unreachable: indicates that the 

network device and your computer do not fall 
in the same subnet hence needs to get a new IP 
address. Contact the system administrator for the 
required help.

3.  Request timed out: Indicates that the IP is free as it 

is not used by anyone and the network device can 
obtain this.

•  IP Conflicts: If the LG network device is set with a static 

IP address and if the DHCP option is set then there may 
be IP’s same as the network device and other network 
partner. Hence set the static IP address to 0.0.0.0 to 
resolve this conflict.

Cannot access the camera from browser: 

•  Reconnect the network camera with power and check 

the ping operation to know if the IP is used by others.

•  Disable the proxy setting in the Browser if you are using 

a proxy server.

•  Check for proper cabling and network connections, try 

to ping after verifying the connectivity.

•  Sometimes when HTTPS is enabled, we would be 

checking the URL with http, in this case manually 
change the URL to the http/https accordingly.

•  Verify the DNS and Gateway settings if the IP address is 

assigned statically to the network device.

Accessing camera external to the local network

•  Firewall Protection: Check for the internet firewall with 

the system administrator, either he has to do port 
forwarding or modify the DMZ function on the router.

•  Default router needed: Check if you need configure the 

router settings.

Sporadic network performance

•  Network Switches or hubs used may be of the lower 

configuration and the load on this may not meet the 
required conditions of our network camera.

•  Check for the RJ-45 cables that are used for the network 

connectivity.

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