Tr o u b l e s h o o t i n g
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Anytime your printer has a problem, make sure:
•
Your printer is on.
•
The scanner is unlocked. For help locating the scanner lock, see the picture of the
printer on page 11.
•
You removed the stickers and tape from the bottom of the ink cartridges. For help, see
the
Setup Diagram
.
•
The paper is loaded correctly. For help, see "Loading Paper" on page 25
•
You installed both of the ink cartridges. The Dell AIO Printer A960 only works if you
have both cartridges installed. For help installing the cartridges, see the
Setup
Diagram
.
•
Disconnect, and then reconnect both ends of the USB cable. For help, see the
Setup
Diagram
.
•
Unplug the power supply from the electrical outlet. Reconnect the power supply (see
your setup documentation). Turn the power on.
•
Restart your computer. If problems persist, see “Uninstalling and reinstalling the
software” in your
User’s Guide
. For help accessing your
User’s Guide
Document Does Not Print
•
Make sure the cartridges are properly installed.
•
Use an undamaged USB cable.
•
Check your printer status to make sure your document is not being held or paused. To
check printer status:
a
Click Start
→
Control Panel
→
Printers and Other Hardware
→
Printers and
Faxes
(Windows XP).
Click Start
→
Settings
→
Printers and Faxes or Printers (Windows 2000).
b
Double-click the Dell AIO Printer A960 icon, and then click Printer.
c
Click Printer, and make sure no check mark appears next to Pause Printing.
•
Print a test page:
a
Click Start
→
All Programs (or Programs)
→
Dell Printers
→
Dell AIO Printer
A960
→
Dell Printer Solution Center.
b
Click the Maintenance tab.
c
From the Maintenance tab, click Print a test page.
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