342
Troubleshooting Guide
Exit Jam (Exit Sensor Off JAM)
Tray1/Optional 550-Sheet Feeder Multi-feed Jam
6
Replace the transfer belt unit, the 2nd BTR, and the retard roller.
a
Replace the transfer belt unit, the 2nd BTR, and the retard roller. See
"Replacing the Transfer Belt Unit, the 2nd Belt Transfer Roller (2nd
b
After you replace the transfer belt unit, the 2nd BTR, and the retard
roller, click
Chart Print
on the
Diagnosis
tab.
c
Click
Pitch Configuration Chart
.
The Pitch Configuration Chart is printed.
Does this solve your problem?
The task is complete.
Contact Dell.
Action
Yes
No
1
Ensure the fusing unit is installed correctly.
Does this solve your problem?
The task is complete.
Go to action 2.
2
Replace the fusing unit.
a
Replace the fusing unit. See "Replacing the Fusing Unit."
b
After you replace the fusing unit, click
Chart Print
on the
Diagnosis
tab.
c
Click
Pitch Configuration Chart
.
The Pitch Configuration Chart is printed.
Does this solve your problem?
The task is complete.
Contact Dell.
Action
Yes
No
1
Ensure that tray1 or the optional 550-sheet feeder is properly inserted.
Does this solve your problem?
The task is complete.
If using coated paper,
go to action 2.
If using other type of
print media, go to
action 3.
2
Load coated paper one sheet at a time.
Does this solve your problem?
The task is complete.
Go to action 4.
3
Use print media that is not damp.
Does this solve your problem?
The task is complete.
Go to action 4.
4
Fan the print media.
Does this solve your problem?
The task is complete.
Go to action 5.
5
Wipe the retard roller in tray1 or the optional 550-sheet feeder where the
multi-feed occurred with a cloth moistened with water.
Does this solve your problem?
The task is complete.
Contact Dell.
Action
Yes
No
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