• If the operating system is 

re-installed, make sure all 

the drivers are installed.

Network problem

Problems

Possible causes

Possible solutions

No wireless connection

1. Check if the wireless radio is 

on. See 

Wi-Fi setting

 .

2. Try to get closer to the 

wireless access point.

3. Reset the wireless router if 

using a private network; 

open the browser to view 

the landing page if using a 

public network.

No mobile broadband 
connection

• The mobile broadband 

has been capped.

• No signal from the service 

provider.

1. Check if the mobile 

broadband is turned on. See 

Turning On/Off mobile 

broadband

2. Move your tablet to a 

different location for better 

signal reception.

Stop using mobile broadband 
until the next billing cycle or 
contact your service provider to 
change your broadband plan.

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