![background image](/i/dell/153189/dell-venue-11-pro-5130/h/dell-venue-11-pro-5130-043.png)
• If the operating system is
re-installed, make sure all
the drivers are installed.
Network problem
Problems
Possible causes
Possible solutions
No wireless connection
1. Check if the wireless radio is
on. See
2. Try to get closer to the
wireless access point.
3. Reset the wireless router if
using a private network;
open the browser to view
the landing page if using a
public network.
No mobile broadband
connection
• The mobile broadband
has been capped.
• No signal from the service
provider.
1. Check if the mobile
broadband is turned on. See
2. Move your tablet to a
different location for better
signal reception.
Stop using mobile broadband
until the next billing cycle or
contact your service provider to
change your broadband plan.
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