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Appendix

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New Hardware Products and Accessories - Unless you have a separate agreement with Dell, 
all hardware, accessories, peripherals, parts, and unopened software still in its sealed 
package, excluding the products listed below, may be returned within twenty-one (21) days 
from the date on the packing slip or invoice.  New PowerEdge™ , PowerConnect™ and 
PowerVault™  products  may be returned within thirty (30) days from the date on the 
packing slip or invoice except that new PowerEdge™ SC servers and n series products 
purchased from the Small and Medium Business Sales Division may only be returned 
within fourteen (14) days from the date on the packing slip or invoice. To return 
applications software or an operating system that has been installed by Dell, you must 
return the entire computer. A different return policy applies to nondefective products 
purchased through Dell's Software and Peripherals division by customers of our Small and 
Medium Business divisions. Those products may be returned within twenty-one (21) days 
from the date on the packing slip or invoice, but a fifteen percent (15%) return fee will be 
deducted from any refund or credit. The "Total Satisfaction" Return Policy and Software 
and Peripherals division return policy are not available for Dell | EMC storage products, 
EMC-branded products, Unisys-branded products, PowerVault™,160T tape libraries, 
enterprise software, non-Dell branded enterprise products, software and/or software 
licenses purchased under any type of volume purchase agreement or any non-Dell 
customized hardware and/or software product(s).

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Reconditioned or Refurbished Dell-Branded Hardware Products and Parts - All 
reconditioned or refurbished PowerEdge™ , PowerConnect™ and PowerVault™  products 
may be returned within thirty (30) days from the date on the packing slip or invoice. All 
other reconditioned or refurbished Dell-branded hardware products and parts may be 
returned within fourteen (14) days of the date on the packing slip or invoice.

How to Return

To return products, e-mail or call Dell customer service to receive a Credit Return Authorization 
Number within the return policy period applicable to the product you want to return. You must 
obtain a Credit Return Authorization Number in order to return the product. See "Contacting 
Dell" or "Getting Help" in your customer documentation (or 
www.dell.com/us/en/gen/contact.htm) to find the appropriate contact information for obtaining 
customer assistance.

You must ship the products to Dell within five (5) days of the date that Dell issues the Credit 
Return Authorization Number. You must also return the products to Dell in their original 
packaging, in as-new condition along with any media, documentation, and all other items that 
were included in the original shipment, prepay shipping charges, and insure the shipment or 
accept the risk of loss or damage during shipment.