![background image](/i/dell/152829/dell-c2660dn/h/dell-c2660dn-334.png)
332
Troubleshooting Guide
Ghosting
Light-induced fatigue
Action
Yes
No
1
Locate the cause of the problem using the Ghost Configuration Chart.
a
Launch the
Tool Box
, and click
Chart Print
on the
Diagnosis
tab.
b
Click
Ghost Configuration Chart
.
The Ghost Configuration Chart is printed.
Is the type of the problem identified?
Proceed to the action
corresponding to the
type of ghosting.
Positive ghost - 2a
Negative ghost - 2b
Contact Dell.
2a
Replace the drum cartridges.
a
Replace the drum cartridges. See "Replacing the Drum Cartridges."
b
After you replace the drum cartridges, click
Chart Print
on the
Diagnosis
tab.
c
Click
Ghost Configuration Chart
.
The Ghost Configuration Chart is printed.
Does this solve your problem?
The task is complete.
Contact Dell.
2b
If you are using non-recommended print media, use the print media
recommended for the printer.
Does this solve your problem?
The task is complete.
Go to action 3.
3
Adjust the transfer bias.
a
On the operator panel, press the
(Menu)
button and select
Admin Settings
→
Maintenance
→
Adjust Transfer
Belt Unit
.
b
Select
K Offset
or
YMC Offset
, and then decrease the value.
c
Launch the
Tool Box
, and click
Chart Print
on the
Diagnosis
tab.
d
Click
Ghost Configuration Chart
.
The Ghost Configuration Chart is printed.
Does this solve your problem?
The task is complete.
Contact Dell.