English - 36

Issues

Solutions and Explanations

No Picture, No Video

The TV will not turn on.

• 

Make sure the AC power cord is securely plugged in to the wall outlet and the TV.

• 

Make sure the wall outlet is working.

• 

Try pressing the 

POWER

 button on the TV to make sure the problem is not the remote. If the TV turns on, 

refer to “The remote control does not work” below.

The TV turns off automatically.

• 

Ensure the 

Sleep Timer 

is set to 

Off

 in the 

Time

 menu.

• 

Make sure the AC power cord is plugged in securely to the wall outlet and the TV.

• 

When watching TV from an aerial or cable connection, the TV will turn off after 10 ~ 15 minutes if there is no 

signal.

There is no picture/video.

• 

Check cable connections (remove and reconnect all cables connected to the TV and external devices).

• 

Set your external device’s (Cable/Set top Box, DVD, Blu-ray etc) video outputs to match the connections to 

the TV input. For example, if an external device’s output is HDMI, it should be connected to an HDMI input 

on the TV.

• 

Make sure your connected devices are powered on.

• 

Be sure to select the TV’s correct source by pressing the 

SOURCE

 button on the remote control.

• 

Reboot the connected device by reconnecting the device’s power cable.

Aerial (Air/Cable) Connection

The TV is not receiving all 

channels.

• 

Make sure the Aerial cable is connected securely.

• 

Please try 

Setup

 (Initial setup) to add available channels to the channel list. Go to 

MENU

 - 

System - Setup

(Initial setup) and wait for all available channels to be stored.

• 

Verify the Aerial is positioned correctly.

The picture is distorted: macro 

block error small block, dots, 

pixelization

• 

Compression of video contents may cause picture distortion, especially on fast moving pictures such as 

sports and action movies.

• 

A low signal can cause picture distortion. This is not a TV issue.

Others

The picture will not display in full 

screen.

• 

HD channels will have black bars on either side of the screen when displaying up scaled SD (4:3) contents.

• 

Black bars on the top and bottom will appear during movies that have aspect ratios different from your TV.

• 

Adjust the picture size options on your external device or TV to full screen.

Plasma TV is making humming 

noise.

• 

Plasma TVs typically make a soft humming sound. This is normal. It’s caused by the electrical charges that 

are used to create the images on the screen.

• 

If the humming sound is loud, you may have set the brightness on the TV too high. Try setting the brightness 

lower.

• 

You can also have loud humming if the back of your Plasma TV is too close to a wall or other hard surface. 

Also try rerouting your connection cables.

• 

Improper installation of wall mount can create excessive noise.

Image Retention (Burn In) Issue.

• 

To minimize the possibility of screen burn, this unit is equipped with Pixel Shift screen burn reduction 

technology. Pixel Shift lets you set the picture so it moves slightly up and down (Vertical Line) and side to side 

(Horizontal Dot). The regular, slight movement of the picture reduces screen burn in.

The remote control does not work.

• 

Replace the remote control batteries with the poles (+/–) in the right direction.

• 

Clean the sensor’s transmission window on the remote.

• 

Try pointing the remote directly at the TV from 1.5~1.8 m away.

The cable/set top box remote 

control doesn’t turn the TV on or 

off, or adjust the volume.

• 

Programme the Cable/Set top box remote control to operate the TV. Refer to the Cable/Set top box user 

manual for the SAMSUNG TV code.

A “

Mode Not Supported

” 

message appears.

• 

Check the supported resolution of the TV, and adjust the external device’s output resolution accordingly.

There is a plastic smell from the 

TV.

• 

This smell is normal and will dissipate over time.

The TV 

Signal Information

 is 

unavailable in the 

Self Diagnosis

Test menu.

• 

This function is only available with digital channels from an Aerial / RF / Coax connection.

TV is tilted to the right or left side.

• 

Remove the stand base from the TV and reassemble it.

There are difficulties assembling 

the stand base.

• 

Make sure the TV is placed on a flat surface. If you can not remove the screws from the TV, please use a 

magnetized screw driver.

The 

Broadcasting

 menu is grey 

out (unavailable).

• 

The 

Broadcasting

 menu is only available when the TV source is selected.

[PH4000-RU]BN68-05792L-00L04.indb   36

2014-02-03     7:22:07