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NOTE: 

Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage 

device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable media such 
as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or personal 
information; lost or corrupted data; or damaged or lost removable media.

During the remaining years:

 For the remaining period of the limited warranty, we will replace any defective part with 

new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit card 
number at the time you request a replacement part, but we will not charge you for the replacement part as long as you 
return the original part to us within 30 days after we ship the replacement part to you. If we do not receive the original 
part within 30 days, we will charge to your credit card the then-current standard price for that part. 
We will pay to ship the part to you if you use an address in the United States (excluding Puerto Rico and U.S. 
possessions and territories). Otherwise, we will ship the part freight collect. We will also include a prepaid shipping 
container with each replacement part for your use in returning the replaced part to us. 

NOTE: 

Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s) 

in the product(s). We are not responsible for lost or corrupted data.

What if I purchased a service contract?

If your service contract is with Dell, service will be provided to you under the terms of the service agreement. Please refer 
to that contract for details on how to obtain service.
If you purchased through us a service contract with one of our third-party service providers, please refer to that contract 
for details on how to obtain service. 

How will you fix my product?

We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building 
replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell, 
some of which were never used by a customer. All parts and systems are inspected and tested for quality. Replacement 
parts and systems are covered for the remaining period of the limited warranty for the product you bought. Dell owns all 
parts removed from repaired products.

May I transfer the limited warranty?

Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the 
transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may record your transfer by 
going to Dell's website: 

•

If you are an Individual Home Consumer, go to 

www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm

•

If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go to 

www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm

•

If you are a Government, Education, or Healthcare Customer, or an Individual Home Consumer who purchased 
through an Employee Purchase Program, go to 

www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm

If you do not have Internet access, call your customer care representative or call 1-800-624-9897. 
All requests to transfer ownership are at Dell's sole discretion. All such transfers will be subject to the terms and 
conditions of the original service or limited warranty agreement and Dell's terms and conditions of sale located at 

www.dell.com

. Dell cannot guarantee the authenticity of the products, limited warranties, service or support, or the 

accuracy of the listings of products you purchase from a third party.