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Appendix

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Making a Claim

Claims must be made in Latin America or the Caribbean by contacting the Dell point of sale within the guarantee 
period. The end user must always supply proof of purchase, indicating name and address of the seller, date of purchase, 
model and serial number, name and address of the customer, and details of symptoms and configuration at the time of 
malfunction, including peripherals and software used. Otherwise, Dell may refuse the guarantee claim. Upon diagnosis 
of a warranted defect, Dell will make arrangements and pay for ground freight and insurance to and from Dell’s 
repair/replacement center. The end user must ensure that the defective product is available for collection properly 
packed in original or equally protective packaging together with the details listed above and the return number provided 
to the end user by Dell.

Limitation and Statutory Rights

Dell makes no other warranty, guarantee or like statement other than as explicitly stated above, and this Guarantee is 
given in place of all other guarantees whatsoever, to the fullest extent permitted by law. In the absence of applicable 
legislation, this Guarantee will be the end user’s sole and exclusive remedy against Dell or any of its affiliates, and 
neither Dell nor any of its affiliates shall be liable for loss of profit or contracts, or any other indirect or consequential 
loss arising from negligence, breach of contract, or howsoever. 

This Guarantee does not impair or affect mandatory statutory rights of the end user against and/or any rights resulting 
from other contracts concluded by the end user with Dell and/or any other seller.
Dell World Trade LP

One Dell Way, Round Rock, TX 78682, USA

Dell Computadores do Brasil Ltda (CNPJ No. 72.381.189/0001-10)

Avenida Industrial Belgraf, 400
92990-000 - Eldorado do Sul – RS - Brasil

Dell Computer de Chile Ltda

Coyancura 2283, Piso 3- Of.302,
Providencia, Santiago - Chile

Dell Computer de Colombia Corporation

Carrera 7 #115-33 Oficina 603
Bogota, Colombia

Dell Computer de Mexico SA de CV

Paseo de la Reforma 2620 - 11° Piso
Col. Lomas Altas 
11950 México, D.F.