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We will pay to ship the part to you if you use an address in Canada. Otherwise, we will ship the part freight collect. We 
will also include a prepaid shipping container with each replacement part for your use in returning the replaced part 
to us. 

NOTE: 

Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s) 

in the product(s). We are not responsible for lost or corrupted data. 

What if I purchased a service contract?

If your service contract is with Dell, service will be provided to you under the terms of the service contract. Please refer 
to that contract for details on how to obtain service. Dell's service contracts can be found online at 

www.dell.ca 

or by 

calling Customer Care at 1-800-847-4096. If you purchased through us a service contract with one of our third-party 
service providers, please refer to that contract (mailed to you with your packing slip or invoice) for details on how to 
obtain service. 

How will you fix my product?

We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building 
replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell, 
some of which were never used by a customer. All parts and systems are inspected and tested for quality. Replacement 
parts and systems are covered for the remaining period of the limited warranty for the product you bought. Dell owns all 
parts removed from repaired products. 

May I transfer the limited warranty?

Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the 
transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may record your transfer by 
going to Dell’s website.

•

For Canada-purchased computers (in-country transfers) and to transfer from one customer to another, go to 

www.dell.ca/ca/en/gen/topics/segtopic_ccare_nav_013_ccare.htm

•

For out-of-country transfers (outside of the original country of purchase), go to 

www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htm

If you do not have Internet access, call Dell at 1-800-847-4096 (Home Consumer customers) or 1-800-326-9463 
(Corporate Commercial or Government customers).
All requests to transfer ownership are at Dell's sole discretion. All such transfers will be subject to the terms and 
conditions of the original service or limited warranty agreement and Dell's terms and conditions of sale located at 

www.dell.com

. Dell cannot guarantee the authenticity of the products, limited warranties, service or support, or the 

accuracy of the listings of products you purchase from a third party.

Total Satisfaction Return Policy (Canada Only)

If you are an end-user customer who bought new products directly from Dell, you may return them to Dell up to 30 days 
after you receive them for a refund or credit of the product purchase price. If you are an end-user customer who bought 
reconditioned or refurbished products from Dell, you may return them to Dell within 14 days after the date on the 
packing slip or invoice for a refund or credit of the product purchase price. In either case, the refund or credit will not 
include any shipping and handling charges shown on your packing slip or invoice and will be subject to a fifteen percent 
(15%) restocking fee, unless otherwise prohibited by law. If you are an organization that bought the products under a 
written agreement with Dell, the agreement may contain different terms for the return of products than specified by this 
policy.