Appendix

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To return products, you must call Dell Customer Service at 1-800-847-4096 to receive a Credit Return Authorization 
Number. To expedite the process of your refund or credit, Dell expects you to return the products to Dell in their 
original packaging within 5 days of the date that Dell issues the Credit Return Authorization Number. You must also 
prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment. You may return 
software for a refund or credit only if the sealed package containing the diskette(s) or CD(s) is unopened. Returned 
products must be in as-new condition, and all of the manuals, diskette(s), CD(s), power cables, and other items 
included with a product must be returned with it. For customers who want to return, for refund or credit only, either 
application or operating system software that has been installed by Dell, the whole system must be returned, along with 
any media and documentation that may have been included in the original shipment. 
The "Total Satisfaction" Return Policy does not apply to Dell | EMC storage products. It also does not apply to products 
purchased through Dell's Software and Peripherals division. For those products, please instead refer to Dell's Software 
and Peripheral's then-current return policy (see the following section, "Dell Software and Peripherals [Canada Only]"). 

Dell Software and Peripherals (Canada Only)

Third-Party Software and Peripherals Products

Similar to other resellers of software and peripherals, Dell does not warrant third-party products. Third-party software 
and peripheral products are covered by the warranties provided by the original manufacturer or publisher only. Third-
party manufacturer warranties vary from product to product. Consult your product documentation for specific warranty 
information. More information may also be available from the manufacturer or publisher.
While Dell offers a wide selection of software and peripheral products, we do not specifically test or guarantee that all of 
the products we offer work with any or all of the various models of Dell computers, nor do we test or guarantee all of the 
products we sell on the hundreds of different brands of computers available today. If you have questions about 
compatibility, we recommend and encourage you to contact the third-party software and peripheral product 
manufacturer or publisher directly.

Dell-Branded Peripheral Products

Dell does provide a limited warranty for new Dell-branded peripheral products (products for which Dell is listed as the 
manufacturer) such as monitors, batteries, memory, docking stations, and projectors. To determine which limited 
warranty applies to the product you purchased, see the Dell packing slip or invoice and/or the product documentation 
that accompanied your product. Descriptions of Dell's limited warranties are described in preceding sections. 

1-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only)

Guarantee

Dell Inc. ("Dell") warrants to the end user in accordance with the following provisions that its branded hardware 
products, purchased by the end user from a Dell company or an authorized Dell distributor in Latin America or the 
Caribbean, will be free from defects in materials, workmanship, and design affecting normal use, for a period of 1 year 
from the original purchase date. Products for which proper claims are made will, at Dell’s option, be repaired or replaced 
at Dell’s expense. Dell owns all parts removed from repaired products. Dell uses new and reconditioned parts made by 
various manufacturers in performing repairs and building replacement products.

Exclusions

This Guarantee does not apply to defects resulting from: improper or inadequate installation, use, or maintenance; 
actions or modifications by unauthorized third parties or the end user; accidental or willful damage; or normal wear and 
tear.