Troubleshooting
53
5
Lower the printer (scanner unit) until it is completely closed.
If the error message displays again, replace the black cartridge with a new
black cartridge.
If the error message does not display, repeat steps 1–3 and then go to step
6.
6
Reinstall the color cartridge and remove the black ink cartridge.
7
Lower the printer (scanner unit) until it is completely closed.
If the error message displays again, replace the color cartridge with a new
color cartridge.
If there is no error message (indicated by flashing lights), repeat steps 1–3
and then reinstall both ink cartridges.
8
Lower the printer (scanner unit) until it is completely closed.
If you get the error message again, while both cartridges are installed,
replace both of the cartridges.
Other error messages
1
Turn the printer off.
2
Wait a few seconds, and then turn the printer back on.
3
Send your document to print.
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