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Appendix

www

.dell.com/suppl

ies | support.dell.com

NOTE: 

Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage 

device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable media such as 
floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or personal information; 
lost or corrupted data; or damaged or lost removable media. 

During the remaining years:

 For the remaining period of the limited warranty, we will replace any defective part with 

new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit card 
number at the time you request a replacement part, but we will not charge you for the replacement part as long as you 
return the original part to us within thirty days after we ship the replacement part to you. If we do not receive the 
original part within thirty days, we will charge to your credit card the then-current standard price for that part. 

We will pay to ship the part to you if you use an address in the United States (excluding Puerto Rico and U.S. 
possessions and territories). Otherwise, we will ship the part freight collect. We will also include a prepaid shipping 
container with each replacement part for your use in returning the replaced part to us. 

NOTE: 

Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s) in 

the product(s). We are not responsible for lost or corrupted data. 

What if I purchased a service contract?

If your service contract is with Dell, service will be provided to you under the terms of the service agreement. Please refer 
to that contract for details on how to obtain service.

If you purchased through us a service contract with one of our third-party service providers, please refer to that contract 
for details on how to obtain service. 

How will you fix my product?

We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building 
replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell, 
some of which were never used by a customer. All parts and systems are inspected and tested for quality. Replacement 
parts and systems are covered for the remaining period of the limited warranty for the product you bought. Dell owns all 
parts removed from repaired products.

What do I do if I am not satisfied?

We pride ourselves on our great customer service. If you are not satisfied with the service you receive under this limited 
warranty, please let us know. We have found that the best way to resolve issues regarding our limited warranty is to work 
together. If, after those discussions, you are still not satisfied, we believe arbitration is the most expeditious way to 
resolve your concerns. Therefore, 

ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, 

TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT, OR FUTURE, AND INCLUDING 
STATUTORY, COMMON LAW, INTENTIONAL TORT, AND EQUITABLE CLAIMS) AGAINST DELL

 arising 

from or relating to this limited warranty, its interpretation, or the breach, termination, or validity thereof, the 
relationships which result from this limited warranty (including, to the full extent permitted by applicable law, 
relationships with third parties), Dell's advertising, or any related purchase 

SHALL BE RESOLVED EXCLUSIVELY 

AND FINALLY BY BINDING ARBITRATION ADMINISTERED BY THE NATIONAL ARBITRATION FORUM 
(NAF)

 under its Code of Procedure then in effect (available via the Internet at 

www.arb-forum.com/

 or via telephone at 

1-800-474-2371). The arbitration will be limited solely to the dispute or controversy between you and Dell. Any award of 
the arbitrator(s) shall be final and binding on each of the parties, and may be entered as a judgment in any court of 
competent jurisdiction. Information may be obtained and claims may be filed with the NAF at P.O. Box 50191, 
Minneapolis, MN 55405. This provision applies only to individual home consumers and consumers who purchased 
through an employee purchase program. It does not apply to small, medium, large, and global commercial customers or 
government, education, and healthcare customers.