![background image](/i/dell/158138/dell-c1765nfw-c1765nf/h/dell-c1765nfw-c1765nf-353.png)
Action
Yes
No
2c Ensure that the envelope is properly loaded in the MPF as instructed in The task is complete.
Go to action 3b.
"Loading an Envelope in the Multipurpose Feeder (MPF)" on page 216.
Is the problem recovered?
2d Ensure that the print media is not curled.
The task is complete.
Go to action 3a.
Is the problem recovered?
2e Is the print media damp?
Go to action 3c.
Go to action 3a.
3a Fan the print media.
The task is complete.
Go to action 3c.
Is the problem recovered?
If you are performing
manual duplex printing
or if using an envelope,
contact Dell.
3b If the envelope is deformed, correct it or use another envelope.
The task is complete.
Go to action 3a.
Is the problem recovered?
3c Turn over the print media.
The task is complete.
Go to action 4.
Is the problem recovered?
4
Use print media that is not damp.
The task is complete.
Contact Dell.
Is the problem recovered?
Multi-feed jam
Action
Yes
No
1
Remove the paper from the PSI, and then ensure that papers are
The task is complete.
Go to action 2.
inserted properly in the MPF.
Is the problem recovered?
2
Is the print media damp?
Go to action 3a.
Go to action 3b.
3a Use print media that is not damp.
The task is complete.
Go to action 3b.
Is the problem recovered?
3b Fan the print media.
The task is complete.
Contact Dell.
Is the problem recovered?
A document jam occurs in the Automatic Document Feeder (ADF) if scanning of multiple-sheet document is
cancelled while scanning is in progress.
Action
Yes
No
1
Clear the jam. See "Clearing Paper Jams From the ADF" on page 325. The task is complete.
Contact Dell.
Is the problem recovered?
Troubleshooting
351