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Scanner Driver/Printer Utility Problems
Problem
Action
Unable to retrieve the Address Book data
Ensure that your computer and the printer is properly connected with the
from the printer on the
Address Book
Ethernet or USB cable.
Editor
.
Ensure that the printer’s power is on.
Ensure that the printer driver is installed on your computer.
(The
Address Book Editor
retrieves the Address Book data via the printer driver.)
The TWAIN driver cannot connect to the
Ensure that your computer and the printer is properly connected with the
printer.
Ethernet or USB cable.
Check whether the printer is on. If the printer is on, reboot it by turning the power
switch off and then on again.
If a scan application is running, close the application once, restart the application,
and then try scanning again.
The scanner driver has not been registered Install the scanner driver. If the driver is installed, uninstall it and then reinstall it.
on your computer and cannot be accessed
from
ScanButton Manager
.
Failed to scan your document on the printer Ensure that your computer and the printer is properly connected with the USB
via
ScanButton Manager
.
cable.
Check whether the printer is on. If the printer is on, reboot it by turning the power
switch off and then on again.
If a scan application is running, close the application once, restart the application,
and then try scanning again.
Failed to create an image file via
Ensure that there is sufficient space in your hard disk.
ScanButton Manager
.
Uninstall
ScanButton Manager
on your computer and then reinstall it.
Failed to initialize
ScanButton Manager
.
Uninstall
ScanButton Manager
on your computer and then reinstall it.
Failed to execute
ScanButton Manager
.
Uninstall
ScanButton Manager
on your computer and then reinstall it.
An unexpected error occurred on
Uninstall
ScanButton Manager
on your computer and then reinstall it.
ScanButton Manager
.
Troubleshooting
355