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Video Streaming problems

•  If the video streaming does not start on the Web 

browser, install the LG Web Client ActiveX program on 
your computer following the instructions on the Web 
browser.

•  When Windows IE browsers are used always take care 

to allow pop ups, check this option before we run the 
web client.

•  Check the quality of image by referring  the video 

settings as described in the manual.

•  Sometimes there would be intermittent or very slow 

video streaming, this may be because of the higher 
resolution and frame rate that are set for the video.

•  The video streaming may appear poor at times, this 

may be because of the network traffic, too many 
devices connected to the switch or hub, enabling 
motion detection to each of the video streams and 
because of other programs running on your computer.

•  If the images appear to be blurred adjust the focus of 

the network camera to get a clear image.

•  Video images if appear white and black adjust the 

settings in the OSD to get back the colorful image.

•  Select the Night mode if the network camera is 

connected at a place where surrounding light is less or 
dark.

•  If we obtain lower frame rate than set we need to check 

from the system administrator for sufficient bandwidth 
available or reduce the number of applications running 
on the client computer.

•  If the client PC’s are unable to access the multicast 

stream, check with the system administrator for the 
use of a valid multicast address or check if the router is 
supporting multicasting.

•  If the images appear to have white of gray stripes on it, 

upgrade the Video graphics driver on the client PC to 
the latest version.

•  Video images may be noisy if you are using the camera 

in a very low light environment or the bit rate/quality 
is set to very low values. Provide higher values for 
quality and support the surrounding environment with 
enough light.

Audio condition

•  The client computer that is interacting with the camera 

needs to have a sound card that is functional to 
support speaker and microphone.

•  The sound card needs to be checked for its support for 

full duplex communication.

•  Ensure that the mute button of the client computer is 

not set and all the audio settings are correct.

•  Speaker button on the web viewer should be enabled 

to listen the audio from the network camera.

•  Ensure that the bidirectional audio button is enabled 

on the Web viewer and the microphone is set.

•  Change the input and the output gain for microphone 

and the speaker respectively to set correct audio level.

For all further support please contact the supplier or 
forums or websites.