![background image](/i/zyxel/144895/zyxel-zywall-2-ee/h/zyxel-zywall-2-ee-529.png)
ZyWALL 2 Series User’s Guide
Troubleshooting
A-3
Problems with Internet Access
Chart 5 Troubleshooting Internet Access
PROBLEM CORRECTIVE
ACTION
Connect your cable/DSL modem with the ZyWALL using the appropriate cable.
Check with the manufacturer of your cable/DSL device about your cable requirement
because some devices may require crossover cable and others a regular straight-through
cable.
Cannot
access the
Internet.
Refer to the
WAN Screens
chapter (web configurator) or the
Internet Access
chapter
(SMT) and verify your settings.
Problems with Remote Management
Chart 6 Troubleshooting Telnet
PROBLEM CORRECTIVE
ACTION
Refer to the
Remote Management Limitations
section in the
Remote Management
chapter for scenarios when remote management may not be possible.
When NAT is enabled:
Use the ZyWALL’s WAN IP address when configuring from the WAN.
Use the ZyWALL’s LAN IP address when configuring from the LAN.
Refer to the
Problems with the LAN Interface
section for instructions on checking your
LAN connection.
Cannot access
the ZyWALL
from the LAN
or WAN.
Refer to the
Problems with the WAN Interface
section for instructions on checking your
WAN connection.