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Troubleshooting

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.dell.com/suppl

ies | support.dell.com

Setup troubleshooting

If you experience problems while setting up your printer, make sure:

• You unlock the scanner bed. For help locating the scanner lock, see the 

picture of the printer on page iv.

• You select your language and default paper size, and then press 

Select

 on 

the operator panel.

• You only have one Dell AIO Printer A940 attached to your computer.
• Your operating system is compatible with your printer. The Dell AIO 

Printer A940 supports Windows XP and Windows 2000.

General troubleshooting

When your printer has a problem, before contacting Dell Customer Support, 
check the following items. 

If your printer is 

not

attached to a computer, make sure:

• You read and follow any scrolling text Help messages on the display.
• The power supply is plugged into your printer and an electrical outlet.

If your printer

 is 

attached to a computer, make sure:

• The USB cable is securely attached to your computer and to your printer. 
• Both your computer and your printer are on.
• The Dell AIO Printer A940 is set as your default printer.

Anytime your printer has a problem, make sure:

• Your printer is on.
• The scanner is unlocked.
• You removed the stickers and tape from the bottom of the ink cartridges. 

For help, see page 40.

• The paper is loaded correctly. 
• You installed both of the ink cartridges. The Dell AIO Printer A940 will 

only work if you have both cartridges installed. For help installing the 

cartridges, see page 39.