Troubleshooting

45

Paper misfeeds or multiple sheets feed

Make sure:

• You use a paper recommended for inkjet printers.
• You do not force the paper into the printer.
• You do not load too much paper in the printer. For help, see page 14.
• You load the paper correctly.
• The printer is on a flat, level surface.
• The paper guide rests against the left edge of the paper and does not cause 

the paper to bow in the paper support.

• You select the correct paper type and size in Print Properties, Preferences, 

or in the All-In-One Center.

Envelopes do not feed properly

If regular paper feeds without problems, make sure:

• You load the envelopes correctly. For help, see page 15.
• You use an envelope size supported by the printer and select that size 

before you start your print job.

• You have the correct paper type and size selected in Print Properties.

Document does not print

• Make sure the cartridges are properly installed.
• Use an undamaged USB cable.
• Check your printer status to make sure your document is not being held or 

paused. To check printer status:

a

Click 

Start

→

Settings

→

Printers

.

b

Double-click the 

Dell A940

 icon, and then click 

Printer

.

c

Make sure no check mark appears next to Pause Printing.

• Print a test page:

a

Click 

Start

→

Programs

→

Dell

Printers

→

Dell

AIO Printer A940 

→

Dell

All-In-One

Center

.