Printer does not print and print jobs are in the print queue.
Check for multiple instances of the printer installed on your computer.
1. In
Windows XP
,
click
Start
®
Control Panel
®
Printers and Other Hardware
®
Printers and Faxes
.
In
Windows Vista®
:
a. Click
®
Control Panel
.
b. Click
Hardware and Sound
.
c. Click
Printers
.
2. Check for multiple instances for your printer.
3. Print a job to each of these print objects to see which printer is active.
4. Set that print object as the default printer by right-clicking the printer icon and selecting
Set as Default Printer
.
5. Delete the other copies of the print object by right-clicking the printer name and selecting
Delete
.
To prevent multiple instances of the printer in your
Printers
folder, ensure that you always plug the USB cable back into the same USB connector that was
originally used for the printer. Also, do not install printer drivers multiple times from the
Drivers and Utilities
CD.
Printer Problems
Ensure that the printer power cable is firmly connected to the printer and the electrical outlet.
Determine if the printer has been held or paused.
1. In
Windows XP
, click
Start
®
Control Panel
®
Printers and Other Hardware
®
Printers and Faxes
.
In
Windows Vista®
:
a. Click
®
Control Panel
.
b. Click
Hardware and Sound
.
c. Click
Printers
.
2. Right-click the printer icon.
3. Ensure that
Pause Printing
is not selected. If
Pause Printing
is selected, click
Resume Printing
.
Ensure that you installed the ink cartridges correctly and removed the orange caps from each cartridge.
Ensure that you loaded the paper correctly.
.
Ensure that the printer is not connected to a PictBridge-enabled camera.
Printing Photos From a PictBridge-Enabled Camera
General Problems
Printing Problems
Check the ink levels, and install new ink cartridges if necessary.
For more information, see:
.
Ensure that you removed individual sheets from the paper exit tray.
To avoid ink smudging when you are using the following media, remove each sheet as it exits, and allow it to dry:
Photo paper
Glossy paper
Transparency
Labels
Envelopes
Iron-on transfers
Free up memory resources on your computer when print speed is slow.
Close all the applications not in use.
Try minimizing the number and size of graphics and images in your document.
Consider purchasing more Random Access Memory (RAM) for your computer.
Remove as many unused fonts as possible from your system.
Uninstall the printer software, and then reinstall it. For more information, see
Removing and Reinstalling Software
.
Select a lower print quality. For more information, see
Ensure that you loaded the paper correctly.
.
Envelope printing incorrect.
The envelopes are not loaded correctly.
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