• If you haven't received a registration message from the wireless network, register your device.On the Home screen or in a
folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the
key >
Register Now.
• Verify that data service is turned on.
• If you use email filters, verify that the options for email filters are set correctly.
• Verify that email forwarding is turned on and that you've selected all the email folders, including your inbox folder, that
you want to receive email from.
• Verify that your device is not blocking messages. For more information, contact your administrator.
Related information
Turn on or turn off a network connection, 223
Wireless coverage indicators, 222
Turn on or turn off data service or set roaming options, 223
Change, prioritize, or delete an email filter, 77
Forward messages from a specific email folder to your device, 70
I'm not receiving email messages from personal folders on my computer
If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of
the BlackBerry® Desktop Software to reconcile email messages in personal folders. For more information, see the Help in the
BlackBerry Desktop Software.
I can't file email messages
Try the following actions:
• Verify that wireless email reconciliation is turned on.
• If your email folders don't appear on your BlackBerry® device, reconcile your email using the email settings tool of the
BlackBerry® Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
Related information
Reconcile email over the wireless network, 14
I can't send text messages
Depending on your wireless service plan, this feature might not be supported.
Verify that your BlackBerry® device is connected to the wireless network. If you're not in a wireless coverage area, your device
should send the messages when you return to a wireless coverage area.
Related information
Turn on or turn off a network connection, 223
User Guide
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