Depending on your BlackBerry® device model, you might be able to decrease the blurriness in pictures that is caused by slight
movements of the camera by turning on image stabilization in the camera options.
The flash dims or turns off
If the camera has a flash, and the battery power level drops below 20 percent, the flash dims to conserve battery power. In
cold temperatures, when the battery power level drops below 20 percent, the flash might turn off.
Some features aren't available on my device
The availability of certain features on your BlackBerry® device might be affected by items such as your device model and
wireless service plan.
Depending on your messaging service plan, some features or options might not be available in the message options on the
Email Preferences screen.
If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might
prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears
beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or
administrator, or visit
www.blackberry.com/go/devices
.
Related information
I cannot save media files
Your BlackBerry® device memory or media card might not have enough available memory to store media files.
Try the following actions:
• If you are trying to save a media file to your device memory, delete old data or messages from your device.
• If you are trying to save a media file on your media card, delete old media files.
• In the camera options, verify that the Image Size field is not set to Large. Large pictures use more memory than smaller
pictures.
Related information
Move, rename, or delete a file, 117
I cannot open media files
Try one of the following:
• If you are trying to open a media file on your BlackBerry® device and your device is connected to your computer,
disconnect your device from your computer.
User Guide
Media
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