Инструкция для DELL C2665dnf

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Troubleshooting Guide

531

Troubleshooting Guide

Basic Printer Problems

Some printer problems can be easily resolved. If a problem occurs with your printer, check each of the following:

• The power cable is plugged into the printer and a properly grounded electrical outlet.
• The printer is turned on.
• The electrical outlet is not turned off at any switch or breaker.
• Other electrical equipment plugged into the outlet is working.
• All options are properly installed.

If you have checked all of the above and still have a problem, turn off the printer, wait for 10 seconds, and then turn

on the printer. This often fixes the problem.

NOTE:

If error messages are displayed on the touch panel or on your computer screen, follow the on-screen instructions to

resolve the printer problems. For details about error messages and error codes, see "Understanding Printer Messages."

Display Problems

Printing Problems

NOTE:

Panel Lock Control

is set to

Enable

, you need to enter the four digit password to enter the

Admin

Settings

menu.

Problem

Action

Menu settings changed from the operator

panel have no effect.

Settings in the software program, the printer driver, or the printer utilities are

overriding the settings made on the operator panel.

Problem

Action

Job did not print or incorrect characters

printed.

Ensure that the top menu appears on the touch panel before you send a job to

print. Press the

(

Home

) button to return to the top menu.

Ensure that the print media is loaded in the printer. Press the

(

Home

)

button to return to the top menu.
Verify that the printer is using the correct Page Description Language (PDL).
Verify that you are using the correct printer driver.
Ensure that the correct USB or Ethernet cable is securely connected to the printer.
Verify that the correct print media size is selected.
If you are using a print spooler, verify that the spooler has not stalled.
Check the printer's interface from the

Admin Settings

Determine the host interface you are using. Print a panel settings report to verify

that the current interface settings are correct.