port, or another USB device. Leave the scanner directly connected to the computer
through a USB port on the back of the computer. Try using the scanner after reconnecting
each additional USB device, and disconnect any USB devices that prevent the scanner
from working correctly.
If the scanner does not work, uninstall and then reinstall the HP scanning software.
See also
“Uninstall and reinstall the software” on page 28
Check that the scanner has power
The power cable is connected between the scanner and a power outlet.
•
Ensure that the power cable is securely connected between the scanner and a live
electrical outlet.
•
If the power cable is connected to a surge protector, ensure that the surge protector
is plugged into an outlet and turned on.
•
Ensure that the
Power
button on the scanner panel is on; when on and no error or
attention conditions exist, the Power LED is lit with a steady green light.
If the problem persists after verifying the above items, follow these steps:
1.
Press the
Power
button to turn off the scanner, and then disconnect the power cable
from the scanner.
2.
Wait 30 seconds.
3.
Reconnect the power cable to the scanner, then turn on the scanner.
After 30 seconds, the Power LED is lit with a steady green light and the Attention LED
is off.
See also
•
“Basic troubleshooting tips” on page 26
•
•
Reset the scanner
If you receive an error message similar to
Scanner initialization failed
or
Scanner not
found
when trying to use the scanner, you should reset the scanner.
To reset the scanner, follow these steps:
1.
Close the HP scanning software, if it is open.
2.
Disconnect the USB cable that connects the scanner to the computer.
3.
Turn the computer off, wait 60 seconds, and then turn on the computer.
4.
Reconnect the USB cable to a USB port on the back of the computer.
•
Make sure that the USB cable is connected to the back of the scanner correctly.
The trident icon on the USB cable faces up when the cable is properly connected
to the scanner.
•
Try connecting the USB cable to a different USB port on the back of the computer.
5.
Ensure that the TMA/ADF cable is securely connected.
Chapter 4
30
Troubleshooting
